General policies for consultations, estimates, delivery, and support.
This page outlines how Link Leap generally handles scoping, pricing, communication, approvals, delivery, and ongoing support across the kinds of projects shown on this website.
Scope-first
General guidance
Indicative
Estimate status
Build + monthly
Support structure
Read This As
Operational guidance for how Link Leap usually works.
This page outlines general working policies and delivery procedures.
Final proposals, statements of work, invoices, and written agreements govern specific engagements.
Use this page to understand how consultations, estimates, delivery, and support are generally handled.
Consultation & Discovery
How early-stage planning is handled
Initial consultation
Consultations are used to understand business context, workflow friction, current systems, constraints, and likely technical direction before detailed scoping begins.
Discovery where required
Some projects require additional discovery before a final proposal can be issued, especially when integrations, custom workflows, or operational dependencies are involved.
Decision support, not pressure
The consultation stage is intended to create clarity around options and priorities, not to force an immediate build commitment.
Estimates, Proposals & Scope
How pricing direction and scope changes are treated
Estimator purpose
The pricing page is an indicative planning tool. It helps frame budget direction, but it is not a final quote or binding commercial proposal.
Formal proposal stage
Final scope, deliverables, sequencing, pricing, assumptions, and timelines are confirmed in written proposal documents or agreed scope materials.
Scope adjustments
If requirements change after scope is approved, delivery timeline, pricing, or sequencing may also need to be revised.
Client Responsibilities
What the client is generally expected to provide
Access and information
Clients are generally expected to provide timely access to relevant systems, business information, stakeholder context, and any content required for the agreed scope.
Feedback and approvals
Project momentum depends on timely review, consolidated feedback, and clear approvals from the appropriate decision-maker.
Delay impact
If content, approvals, access, or key business inputs are delayed, timelines may need to shift accordingly.
Build, Launch & Support
How delivery usually continues after scope approval
Build and review
Work is typically delivered in structured phases or checkpoints so scope, quality, and business alignment can be reviewed before moving forward.
Launch readiness
Launch is coordinated once the agreed scope is completed, reviewed, and approved, with any dependencies, account access, and final checks addressed beforehand.
Ongoing support
Post-launch support, iteration, and monthly growth work may be handled separately depending on the project type and the agreed commercial structure.
Access, Security & Working Practice
How operational handling is approached
Least-privilege access
System and account access should be shared only where needed for the agreed work, using practical access controls and secure handover methods wherever possible.
Confidentiality
Business information, workflows, account details, and delivery discussions are treated as confidential within the context of the engagement.
General guidance only
This page is intended as general operating guidance for the website. It does not replace a signed agreement, proposal, invoice, or any legal advice.
Need Clarification?
Use the FAQ page, pricing, or consultation to clarify how the model applies to your project.
General guidance is useful, but the best next step for a real project is still to review scope through the pricing page or discuss the workflow directly in consultation.